At Taste of Metals, every piece is individually handcrafted with care, making each creation unique. Our jewellery and accessories are made to be worn, enjoyed and expressed in your own way. Please read the following policy before placing your order. It explains how we process and ship orders, what happens if a parcel cannot be delivered, and how we handle returns, refunds, repairs and product care.
1. Order Processing
Orders generally require 2-4 days to be processed before shipment. This processing period is separate from the courier's delivery time. If an unexpected circumstance causes a significant delay, we will communicate any relevant updates. Please ensure that your shipping details, including your full address, postal code, email address and phone number, are accurate when placing your order.
2. Shipping & Delivery
Shipping costs are calculated and displayed at checkout according to the available shipping options and your destination. Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather conditions and other circumstances affecting transportation. Once your order has been dispatched, you will be able to follow its progress using the tracking information provided, where available. Please monitor your tracking information and check any emails or text messages from the courier. If the courier cannot deliver your parcel directly, it may be redirected to a collection point or parcel locker, depending on the courier's procedures. If your parcel is redirected for collection, please follow the courier's instructions and collect it within the specified timeframe. Taste of Metals will provide reasonable assistance with delivery enquiries and courier investigations. Our responsibilities concerning delivery, loss and damage remain subject to applicable consumer-protection law.
3. Incorrect Addresses & Failed Delivery Attempts
Customers are responsible for providing accurate and complete shipping information at checkout. If a delivery attempt fails, please check the tracking information and any notifications from the courier to determine the available delivery or collection options. If you notice an error in your shipping address, contact us as soon as possible at [email protected]. Once an order has been dispatched, changes to the delivery details may no longer be possible, depending on the courier's procedures. If a parcel cannot be delivered or collected and is returned to us, we will contact you to discuss the available next steps.
4. Uncollected or Returned Parcels
Please make sure you can receive your order or collect it from the designated collection point within the courier's specified timeframe. If a parcel is returned to us because it was not collected, delivery was refused, or the delivery address provided was incorrect, we will review the circumstances and contact you. If you still wish to receive your order, we can discuss arranging a new shipment. Any additional shipping charge will be communicated to you in advance and must be agreed upon before the parcel is resent. Additional shipping charges may apply because a new shipment requires a new courier service. If you no longer wish to receive your order, or if you request a cancellation or refund, your request will be handled in accordance with the applicable consumer-protection rules. Any deductions, recovery of costs or adjustments to a refund will be made only where legally permitted. An uncollected parcel does not automatically determine whether an order has been cancelled or whether a refund is due. We will consider the circumstances and any applicable legal requirements before deciding how to proceed. To help avoid delivery problems, we strongly recommend monitoring tracking updates and collecting parcels promptly.
5. Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us at [email protected] so we can investigate the shipment with the courier. We recommend contacting us as soon as possible, ideally within 14 days of the expected delivery date, so that we can investigate promptly and work within any applicable courier claim deadlines. A delay does not necessarily mean that a parcel is lost. Where appropriate, we will request an investigation from the courier and review the information provided. We cannot guarantee a particular delivery date, but we will handle reported delivery issues in accordance with our obligations under applicable law. Any statutory rights you may have regarding non-delivery or delayed delivery remain unaffected by this policy.
6. Repairs, Damage & Product Care
Each Taste of Metals piece is individually handcrafted. Small variations in texture, shape and finish are part of the nature of handmade craftsmanship and contribute to the individuality of each piece. Our jewellery and accessories may contain delicate metalwork, crystals and other components that require careful handling. To preserve your piece, please avoid: - Excessive force, impact, bending or pulling. - Activities that may put unnecessary stress on delicate components. - Rough handling or storage that could cause scratching, deformation or damage. Damage caused by accidents, misuse, improper handling or normal wear and tear may not qualify for a free repair or replacement. If your piece becomes damaged, please contact us. Depending on the nature of the damage and the availability of suitable components, we may be able to offer a repair or replacement of individual components. Where a repair is not covered by applicable statutory rights, repair costs and any associated shipping costs will be communicated to you in advance and agreed upon before the work proceeds. This section does not restrict your statutory rights concerning manufacturing defects or goods that do not conform to the contract.
7. International Orders & Customs
For international orders, customs procedures, import duties and taxes may vary depending on the destination country. Where applicable, customers are responsible for import duties, taxes and other charges imposed by the destination country's authorities, provided these charges are not already included in the purchase price or otherwise required to be paid by the seller under applicable law. We recommend checking your country's customs requirements before placing an order. Providing a valid phone number at checkout is also recommended, as the courier may need it to coordinate delivery or collection. Any specific product characteristics or limitations described on the relevant product page should be read before purchase.
Contact:
If you have questions about your order, shipping, returns or product care please contact: [email protected]
We appreciate your support for independent, handmade work and encourage you to contact us if you need clarification about any part of this policy.
