Please note that orders take 2–4 days to be processed before shipment.
Once your parcel leaves our premises, we are no longer responsible for it. For international orders, customs fees and policies vary by country, and the customer is responsible for covering any such fees. We advise you to familiarize yourself with your country’s customs policies before placing an order. To help prevent delays, we also recommend providing a phone number during checkout.
Please be aware that delivery times are approximate. Actual delivery periods may vary depending on your location and other factors. We cannot control or be held responsible for shipping delays. Ensuring your shipping address is correct at checkout is essential. Once an item has been delivered, we cannot offer refunds or replacements.
Lost or Delayed Shipments:
If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible so we can investigate the shipment with the courier. To allow us to file a claim within the courier's required deadlines, you must notify us within 14 days of the expected delivery date. Claims reported after this period may no longer be eligible for investigation or compensation, as courier claim windows are limited. Please note that delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, public holidays, or other circumstances beyond our control. A parcel is not considered lost until the courier has completed its investigation and officially confirmed the loss.
Repairs, Damage & Product Care:
Each Taste of Metals piece is individually handcrafted and therefore unique. Small variations in texture, shape, and finish are part of the nature of handmade craftsmanship and are not considered defects. Our jewelry should be worn and handled with appropriate care. To preserve its integrity, avoid exposing your piece to excessive force, impact, bending, pulling, or any activity that may place unnecessary stress on delicate components. Damage resulting from accidents, misuse, improper handling, normal wear and tear, or failure to follow the provided care instructions is not considered a manufacturing defect and is not eligible for a refund or replacement. If your piece becomes damaged, please contact us. Depending on the nature of the damage, we may be able to offer a repair or replacement of individual components at our discretion. Any associated shipping costs, repair costs, or replacement costs may apply unless otherwise agreed.
If you don't find your location listed in the shipping options, feel free to reach out to us at [email protected] to explore the possibilities of sending your order to your destination.
We value your trust and satisfaction, and are always here to help. For any questions or concerns, don’t hesitate to reach out.